Order Importing Failed After Update to 2.4.13

Edit Subject

Hello

We apologize for this problem. After investigations we have determined that only certain Amazon US accounts are affected by this error. In order to fix the problem, you need to perform the following steps:

- open the folder where your SellerEngine application is installed. If you don't know where it is, you can go to Start menu and find SellerEngine, right-click and select Properties, then click on "Open File Location"

- once you are there, open the \db\layout sub-folder.

- look for the XML file "order_report_itemmix" and open it with Notepad

- look for the line:



which is close to the end of the file and remove it completely.

- save the file

Now you should be able to import the orders again!

We will address this issue in the next version of SellerEngine Plus.

Best regards
John
SellerEngine

I do not have the line you state but I have this line:

is this the same one?

Pete

oops let's try that again - I have this line

is this the same one?

the line won't post &@$&@!!

Nevermind. Your instructions worked. I was opening it with something other than Notebook. Thanks.

Hey Pete,

It's good to know that it worked!

Thanks. That worked for me.